It’s imperative that banks and financial services organisations offer seamless service across multiple digital touchpoints and devices to delight, attract and retain customers.
This involves invisibly maintaining data privacy and cyber security while innovating at speed to implement intuitive digital platforms and AI-powered compliance tools.
Simultaneously, they must defend against rising cyber-attack levels, navigate the NIS2, Operational Resilience Regulation and DORA compliance ‘storm’ and manage the associated complexity and costs.
How Resillion helps the banking and financial services sector
At Resillion, we understand the scale of the challenge - pursuing digital innovation freely while maintaining infrastructure resilience, robust security and absolute regulatory compliance. As your partner, we deliver supportive solutions to integrate advanced technology, automate processes and secure critical systems:
Quality engineering
Testing, process optimisation and digital assurance for robust, intuitive financial platforms.
■ AI-empowered end-to-end functional testing
■ Test automation strategy and execution
■ Performance and load testing
■ Data migration and integration testing
■ Regression suite development
■ Quality advisory and QA transformation
■ Total Quality Framework
Cyber security
Proactive risk identification, compliance assurance and sensitive customer data protection.
■ Penetration testing and red teaming
■ Cloud security assessments
■ Threat modelling
■ Risk and maturity assessments
■ Cyber resilience and incident response planning
■ Security awareness training
■ Security code review and secure SDLC
■ Digital Forensics
Compliance and certification
Expert-led services to assure comprehensive compliance backed by all required documentation.
■ PCI DSS-specific guidance
■ SWIFT CSP, ISO 27001 and SOC 2 readiness
■ DORA-aligned support
■ CBEST / TIBER support services
■ Audit support and documentation
■ Deep vulnerability management
■ Proactive vulnerability hardening
Digital platform assurance
Demanding processes to validate digital platform security, reliability, compliance and performance.
■ Device compatibility testing
■ Browser compatibility checks
■ Accessibility (WCAG) compliance testing
■ App Store readiness
■ UX assurance
■ AI model accuracy and fairness checks
■ Algorithmic bias testing
7 ways quality engineering and testing improve banking customers’ experiences
Strong uptime levels for reliable services
Stress testing prevents downtime and builds trust in services.
★We deliver stress and performance testing to simulate peak loads to prevent downtime during high-traffic events.
Faster access to new features
Automated testing enables agile releases to delight customers.
★We deliver accelerated testing and deployment of mobile banking enhancements so customers benefit quickly.
Genuinely personalised experiences
Ensuring data integrity and seamless flows enables hyper-personalisation.
★We deliver tests to assess the accuracy of personalised product recommendations and offers across all channels.
High-quality data protection
Rigorous security and compliance testing deliver data protection and confidence.
★We deliver automated vulnerability scanning and compliance checks, preventing breaches and regulatory violations.
User experience improvement
Identifying and removing digital journey friction points smooths service experience.
★We deliver UX assessments to facilitate easier, more enjoyable digital interactions, for higher engagement and less churn.
Proactive resolution for optimal service
Quality engineering frameworks collect and act on real-time feedback to continuously refine digital services.
★We deliver automated monitoring to detect issues and make ongoing improvements before customers notice.
Smooth omnichannel consistency
Evaluating the efficacy of every touchpoint delivers a unified brand experience across all channels.
★We deliver testing for seamless handoffs between channels, preventing frustration and building loyalty.
You have to respond quickly to evolving customer and industry requirements with dynamic innovations that are guaranteed to work. Our flexible and agile solutions use faster proprietary processes to accelerate your design-to-market journey.
Understanding your tight economic environment and the necessity to evolve and expand digital services, our entire solution portfolio prioritises enhancing your operational efficiency. By streamlining processes, you release budget for other projects.
With a long heritage in the financial sector, we grasp how important trust, seamless digital experiences, security and operational efficiency are to customer satisfaction and loyalty. Our solutions underpin reliability, performance and digital security.
Ensuring data privacy and cyber security in tightly regulated multi-cloud and hybrid environments is a persistent challenge. We have the expertise and solutions to deliver advanced regulatory resilience and risk management that also optimise your budget.
RESILLION IN ACTION
Using DevOps practices to take a bank’s IT products and services to the next level
A leading financial institution wanted to improve its online customer user experience. We helped them revolutionise its entire Software Development Life Cycle (SDLC) leading to a transformation in customer satisfaction, including:
- Comprehensive workflow assessments and detailed improvement planning.
- A tailored DevOps process redesign, with cross-functional team development and embedded continuous integration and delivery principles.
- Extensive coaching and hands-on support to equip bank teams to implement DevOps practices effectively.
At Resillion, we specialise in helping banks and financial services organisations to deliver seamless, secure and compliant experiences, ensuring customers’ trust, operational excellence and regulatory peace of mind.
Get in touch today to talk through ways to overcome your challenges.
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